Energy Assistance

At Virginia Natural Gas, we believe there is more than a good way to do business; there is a right way. One of the ways we give back to the communities in which we live and serve is by helping those who might need assistance paying their natural gas bills.

Get Assistance

Low Income Home Energy Assistance Program (LIHEAP)
Application Period: Tuesday, Oct 13 – Friday, Nov 13

Federal LIHEAP helps customers in need with heating expenses. Eligibility is based on household size and income. You must apply each year at your city or county department of social services.

Other Assistance Is Available
Virginia Natural Gas and its customers donate funding for the EnergyShare program, which is administered by the Salvation Army and offers assistance with energy costs. Call your local Salvation Army to make an appointment. Please, no walk-ins.

• South Hampton Roads: 757-543-8100. Monday-Friday 9 a.m. - noon and 1-3 p.m.
• Suffolk: 757-539-5201. Monday-Thursday 9 a.m. - noon and 1 - 4 p.m.
• On the Peninsula: 757-838-4875. Monday - Friday 9 a.m. - noon and 1 - 4:30 p.m.

These community-based organizations also may provide help with paying your bill:
• The STOP Organization - 757-858-1360 (South Hampton Roads)
• Office of Human Affairs - 757-244-6121 (on the Peninsula)

Consumer Credit Counseling Service
If you’re having trouble paying your natural gas bill, we encourage you to contact the Consumer Credit Counseling Service. Call 1-800-251-CCCS (1-800-251-2227) or visit the CCCS Web site. (Para visitar el CCCS en español del sitio Web, haga clic aquí.)

Give Assistance

Again and again, Americans show that they are willing to help when times get tough. This humanitarian spirit can also extend to people in your community who need help with their natural gas bills. To help provide assistance with heating bills, you may donate to EnergyShare at any time during the year. EnergyShare funds are administered through the Salvation Army and are provided by voluntary donations from customers like you. To donate, just add $1, $2, $5, $10, $15 or $20 to your monthly bill payment. Our system will automatically recognize your overpayment in the amounts noted above as a donation to EnergyShare. (PLEASE NOTE: If you would like to pay ahead on your bill, add an amount other than $1, $2, $5, $10, $15 or $20, so that your account is noted correctly.)