Pay Your Bill
AutoDraft
AutoDraft allows you to pay your bill automatically each month through direct debit from your bank account. It's fast and secure - and free to enroll. Download the mail-in application. You may also call our Customer Care Center: 1-866-229-3578.
Pay By Mail
Most customers prefer to pay their bill by mail using the return envelope enclosed with their monthly bill. If you have misplaced the envelope, place your check and payment stub in your own envelope and mail to:
Virginia Natural Gas
P.O. Box 70840
Charlotte, NC 28272-0840
Pay By Phone
Use Western Union® Speedpay® to process your payment 24/7. Call 1-866-338-5491 and follow the prompts. You may also opt to speak to a customer service representative. Your credit card statement will show "866-383-1846GAS UTILIT." Western Union Speedpay charges a $3.95 convenience fee.
When paying your bill by phone you can use your checking or savings account, debit/ATM or Visa, MasterCard or Discover card.
Pay Online
Using your checking, savings or money market account, pay online -- for free! You can also view your account and payment history.
Pay In Person
Budget Payment Plan
With our Budget Payment Plan we bill you the same amount every month for the next 12 months. This eliminates the "peaks and valleys" in your natural gas bill caused by winter's cold and summer's heat, making household budgeting much easier. Here's how the plan works:
- We estimate your natural gas usage for the next 12 months, based on your past usage.
- We divide that amount by 12 to determine your monthly payment.
- We review your plan quarterly to make sure your budget amount is keeping pace with your actual usage. In August, we'll adjust your monthly amount as needed for the coming payment year.
This is a free service for residential customers. You may discontinue at any time. Your account must be up-to-date to begin. To sign up, call our Customer Care Center at 1-866-229-3578.
Questions About Your Bill?
Call the Virginia Natural Gas Customer Care Center at
1-866-229-3578.